Privacy Policy

Last updated: 04/07/2026

This Privacy Policy explains how R&R Peptides collects, uses, stores and protects personal data.

It applies when you use the R&R Peptides website, contact us, purchase from us, submit an enquiry, request documentation, request product information, join our mailing list or interact with R&R Peptides.

By using the website or submitting information to R&R Peptides, you acknowledge that your personal data may be handled as described in this Privacy Policy.

1. Who We Are

This website is operated by:

Company name: R & R Life Sciences Ltd
Trading name: R&R Peptides
Company registration number: 17331722
Registered in: England and Wales
Email: enquiries@rrpeptides.co.uk

References to “R&R Peptides”, “we”, “us” and “our” mean the company or trading entity listed above.

References to “you”, “your”, “customer”, “user” or “applicant” mean any person, business, organisation or approved account holder using the website or submitting information to R&R Peptides.

2. What Personal Data We Collect

R&R Peptides may collect the following personal data:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Business or organisation name
• Company details
• Website or business details provided during purchases
• Research-use declaration information
• Product enquiry information
• Order request information
• Invoice and payment records
• COA/SDS documentation request details
• Customer support communications
• Email marketing preferences
• Website usage information
• Cookie and tracking preferences
• IP address, device information and browser information
• Security, fraud-prevention or misuse-prevention records

We may also collect any information you choose to provide when completing forms, sending emails or communicating with R&R Peptides.

You should not provide unnecessary sensitive personal information, health information, medical information or personal-use information. R&R Peptides products are supplied strictly for laboratory research purposes only and are not intended for human or animal consumption.

3. Why We Collect Personal Data

R&R Peptides may use personal data to:

• Respond to enquiries
• Process product enquiries and order requests
• Create invoices and payment records
• Arrange shipping and delivery
• Provide customer support
• Respond to COA/SDS documentation requests
• Maintain business and accounting records
• Manage website security
• Prevent misuse or prohibited use
• Enforce our Terms & Conditions and Research Use Only Policy
• Send email updates where permitted by law
• Improve the website and customer experience
• Comply with legal, regulatory, tax and accounting obligations

4. Lawful Basis for Using Personal Data

R&R Peptides will only use personal data where there is a lawful basis to do so.

Depending on the purpose, we may rely on:

Contract

Where we need to process personal data to respond to order requests, provide services, manage enquiries or take steps before entering into a contract.

Legal Obligation

Where we need to keep records for tax, accounting, legal or regulatory reasons.

Legitimate Interests

Where processing is necessary for legitimate business purposes, such as responding to enquiries, reviewing access applications, preventing misuse, managing customer relationships, securing the website and protecting the business.

Consent

Where you have consented to receive marketing emails or where consent is required for certain cookies or tracking technologies.

You can withdraw consent at any time where consent is the lawful basis.

5. Orders, Enquiries and Documentation Requests

If you submit an enquiry, order request or documentation request, we may collect and use information needed to respond and manage the request.

This may include:

• Contact details
• Product enquiry details
• Product name
• Product strength
• Batch number
• COA/SDS request details
• Delivery information
• Invoice or payment information
• Communication records

We use this information to respond to you, manage records, process requests and provide customer support.

6. Payment Information

R&R Peptides may use approved payment processors or banking providers to manage payments.

We do not intentionally store full card payment details on our website unless clearly stated and handled by an approved secure payment provider.

Payment providers may process your personal data according to their own privacy policies and legal obligations.

7. Shipping and Delivery

Where products or documents are sent to you, we may share relevant delivery information with courier or postal providers.

This may include:

• Name
• Delivery address
• Phone number
• Email address
• Parcel or delivery reference information

This information is used to arrange delivery, provide tracking and manage delivery issues.

8. Email Marketing

R&R Peptides may send marketing emails, catalogue updates or research-access communications where permitted by law.

Where consent is required, we will ask you to opt in.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting R&R Peptides.

We do not sell marketing lists.

9. Cookies and Tracking

The R&R Peptides website may use cookies and similar technologies.

Cookies may be used to:

• Make the website work properly
• Remember cookie preferences
• Improve security
• Understand website performance
• Analyse website traffic
• Support marketing or remarketing where consent has been given

Cookies may include:

• Strictly necessary cookies
• Preference cookies
• Analytics cookies
• Marketing cookies

Non-essential cookies should only be used where appropriate consent has been given.

You can manage cookie preferences through the website cookie settings where available.

10. Who We Share Personal Data With

R&R Peptides may share personal data with trusted third parties where necessary.

This may include:

• Website hosting providers
• Email service providers
• Website form or plugin providers
• Payment processors
• Banking providers
• Courier or delivery providers
• Accounting or bookkeeping providers
• Legal, tax or regulatory advisers
• IT and security providers
• Analytics providers, where used
• Authorities or regulators where required by law

We do not sell personal data.

We only share personal data where necessary to operate the website, provide services, manage enquiries, maintain records, protect the business, comply with law or fulfil customer requests.

11. International Transfers

Some service providers may process personal data outside the United Kingdom.

Where this happens, R&R Peptides will aim to use providers that apply appropriate safeguards for international data transfers in accordance with applicable data protection laws.

12. How Long We Keep Personal Data

R&R Peptides will keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Suggested retention periods may include:

• General enquiries: up to 24 months after last contact
• Customer and order records: up to 6 years for accounting, tax and legal purposes
• Invoice and payment records: up to 6 years
• COA/SDS documentation requests: up to 6 years
• Marketing consent records: until consent is withdrawn, plus a suppression record where necessary
• Website analytics data: according to cookie settings and analytics provider retention periods
• Misuse, security or account restriction records: as long as necessary to protect the business and enforce policies

Retention periods may vary depending on legal, tax, accounting, regulatory, security or business requirements.

13. How We Protect Personal Data

R&R Peptides uses reasonable technical and organisational measures to protect personal data.

These may include:

• Secure website hosting
• Restricted admin access
• Password protection
• Access controls
• Secure payment processing through approved providers
• Limited access to customer data
• Security monitoring
• Careful handling of verification and application details
• Regular review of website tools, plugins and systems

No website or online system can guarantee absolute security, but R&R Peptides aims to protect personal data responsibly.

14. Your Data Protection Rights

Depending on the circumstances, you may have rights to:

• Request access to your personal data
• Ask us to correct inaccurate personal data
• Ask us to delete personal data
• Ask us to restrict how we use personal data
• Object to certain uses of personal data
• Request data portability
• Withdraw consent where consent is the lawful basis
• Complain to the Information Commissioner’s Office

To exercise your rights, contact R&R Peptides using the details in this Privacy Policy.

We may need to verify your identity before responding to a rights request.

15. Withdrawing Consent

Where R&R Peptides relies on consent, you may withdraw consent at any time.

This may apply to:

• Email marketing
• Non-essential cookies
• Certain optional communications

Withdrawing consent does not affect processing that took place before consent was withdrawn.

16. Children

The R&R Peptides website, catalogue access and products are not intended for children.

You must be at least 18 years old to submit enquiries, place an order or request product information.

We do not knowingly collect personal data from children.

17. Links to Other Websites

The R&R Peptides website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policies of any external websites you visit.

18. Changes to This Privacy Policy

R&R Peptides may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

19. Contact Details

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact R&R Peptides.

Email: enquiries@rrpeptides.co.uk
Company: R & R Life Sciences Ltd
Registered office: 8 Pleasant View, Treharris CF46 6SF

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data is handled.