Shipping & Handling
Professional Dispatch for Research-Use-Only Products
Last updated: 04/07/2026
R&R Peptides aims to provide secure, discreet and carefully handled UK dispatch for approved research-access customers.
Some products may be temperature-sensitive and may require specific handling, storage or dispatch considerations. Customers are responsible for checking parcels promptly on arrival and following product-specific storage guidance.
All products are supplied strictly for laboratory research purposes only.
R&R Peptides currently focuses on UK shipping for research customers.
Shipping options, courier services, dispatch times and delivery costs may vary depending on product type, availability, order size, destination and handling requirements.
An enquiry or order request is not accepted until R&R Peptides confirms it in writing or issues a confirmed invoice/order confirmation.
Orders may not be dispatched until payment has cleared.
Customers are responsible for providing complete and accurate delivery details.
Discreet Packaging
R&R Peptides uses discreet packaging designed to protect parcel contents and maintain privacy during delivery.
External packaging will not display unnecessary product details, product-use claims, pricing or sensitive product information.
Where possible, packaging may include:
- Plain external packaging
- Protective internal packaging
- Product labelling inside the parcel
- Batch information where applicable
- Suitable protective materials for transport
Temperature-Sensitive Handling
Some research products may be temperature-sensitive.
Where applicable, R&R Peptides may provide product-specific storage guidance or recommend temperature-aware shipping options.
Customers should not leave temperature-sensitive products unattended after delivery.
Products should be checked and stored promptly according to product-specific guidance.
Avoid unnecessary exposure to:
- Heat
- Direct sunlight
- Unsuitable storage conditions
- Delayed collection
- Failed delivery attempts
Cold-Chain Options Where Needed
Where a product requires additional temperature-aware handling, R&R Peptides may offer or recommend cold-chain options where available.
Cold-chain availability may depend on:
- Product type
- Product availability
- Destination
- Courier service
- Dispatch day
- Weather conditions
- Required handling standards
Temperature-aware shipping does not remove the customer’s responsibility to receive, check and store products promptly after delivery.
Delivery timeframes are estimates only and are not guaranteed unless confirmed in writing.
Dispatch and delivery may be affected by:
- Product availability
- Payment clearance
- Courier availability
- Destination
- Weather
- Bank holidays
- Seasonal delays
- Temperature-sensitive handling requirements
- Circumstances outside our reasonable control
- 24 HR Tracked Royal Mail if ordered before 1pm MON-FRI
R&R Peptides is not responsible for delay caused by incorrect delivery details, courier issues, customs/import restrictions where applicable, recipient absence, missed delivery attempts or delayed collection.
Failed Delivery Policy
Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the parcel where required.
Failed deliveries, missed courier attempts, incorrect addresses or delayed collection may affect product integrity, especially for temperature-sensitive research materials.
R&R Peptides may not be responsible for product compromise, delay, loss or failed delivery caused by:
- Incorrect address details
- Incomplete delivery information
- Recipient absence
- Missed courier attempts
- Refusal of delivery
- Delayed collection
- Failure to follow courier instructions
- Failure to collect from a pickup point
- Failure to notify R&R Peptides promptly of a delivery issue
If delivery fails or is delayed, contact R&R Peptides as soon as possible with your order details and tracking information.
Damaged Parcel Policy
If a parcel arrives damaged, leaking, open, crushed, temperature-compromised or otherwise unsuitable, contact R&R Peptides promptly.
Do not use any product that appears damaged, contaminated, compromised or has unknown storage integrity.
When reporting a damaged parcel, please provide:
- Order number
- Product name
- Clear photo of the external packaging
- Clear photo of the internal packaging
- Clear photo of the product label
- Clear photo of any damage
- Delivery date and time
- Courier tracking reference
R&R Peptides will review the issue and advise on the next steps.
Storage on Arrival
Research products should be checked and stored promptly after delivery.
Always follow product-specific storage guidance provided with the product, label, documentation or customer communication where available.
General storage principles include:
- Check the parcel immediately on arrival
- Inspect packaging and product condition
- Confirm product label and batch information where applicable
- Follow product-specific storage guidance
- Avoid unnecessary exposure to light and heat
- Store temperature-sensitive products promptly
- Do not use products that appear damaged, contaminated or compromised
Due to product integrity, temperature sensitivity, documentation-linked batches and safe handling requirements, R&R Peptides may refuse returns of research materials that are unsuitable for return.
Returns may be refused where products are:
- Opened
- Used
- Tampered with
- Stored incorrectly
- Temperature-compromised
- Damaged after delivery
- Missing original packaging
- Returned without written authorisation
- Unsafe or unsuitable for resale or research supply
Products must not be returned without written authorisation from R&R Peptides.
Nothing in this policy affects any statutory rights that cannot legally be excluded.
Returns and refunds will be reviewed in line with the R&R Peptides Returns Policy, these Shipping & Handling terms and applicable law.
Research Use Only
All R&R Peptides products are supplied strictly for laboratory research purposes only.
Products are not intended for human or animal consumption, medical use, diagnostic use, therapeutic use, cosmetic use, dietary use or personal use.
R&R Peptides does not provide medical advice, dosage guidance, injection guidance, treatment guidance or human-use protocols.
Need Help With Delivery or Storage Guidance?
Contact R&R Peptides with your order details, product name, batch number and delivery information if you need support with shipping, delivery issues or documentation-linked storage guidance.