Returns & Refunds Policy

Strict Product-Integrity Rules for Research-Use-Only Materials

Last updated: 04/07/2026

R&R Peptides assesses return, refund and replacement requests case by case.

Due to the nature of research materials, temperature-sensitive products, batch documentation and product integrity requirements, opened, compromised, incorrectly stored or incorrectly handled products may not be accepted for return.

All products are supplied strictly for laboratory research purposes only.

Important Notice

Nothing in this policy affects any statutory rights that cannot legally be excluded.

R&R Peptides will assess returns and refunds in line with this policy, the Terms & Conditions, the Shipping & Handling Policy and applicable law.

Customers must not return any product without written authorisation from R&R Peptides.

Damaged Goods Must Be Reported Within 24 Hours

If goods arrive damaged, leaking, open, crushed, temperature-compromised or otherwise unsuitable, customers should contact R&R Peptides within 24 hours of delivery wherever possible.

Prompt reporting helps preserve evidence, support courier claims and assess product integrity.

Do not use any product that appears damaged, contaminated, compromised or has unknown storage integrity.

Report the issue immediately if:

• Packaging is open
• Product is leaking
• Parcel is crushed
• Product label is damaged
• Product appears contaminated
• Storage integrity is unknown
• Temperature-sensitive goods appear compromised

Photos Required

To assess a damaged, incorrect or compromised delivery, R&R Peptides may require clear photographic evidence before considering any refund, replacement or credit.

Please provide:

• Order number
• Product name
• External parcel packaging photo
• Internal packaging photo
• Product label photo
• Batch number photo
• Product condition photo
• Damage or leakage photo
• Courier label or tracking reference
• Delivery date and time

Failure to provide suitable evidence may delay or prevent assessment of the request.

Some research materials may be temperature-sensitive.

Once delivered, temperature-sensitive products may not be suitable for return, resale or further research supply because storage conditions after delivery cannot be independently verified.

Temperature-sensitive products cannot usually be returned for resale once they have left the controlled dispatch process and been delivered to the customer.

Refunds or replacements are assessed case by case where damage, delay or compromise is reported promptly with suitable evidence.

Returns, refunds or replacements may be refused where:

• Product was not stored promptly
• Delivery was missed
• Parcel was left uncollected
• Incorrect address was provided
• Product was exposed to heat, light or unsuitable conditions
• Storage conditions cannot be verified
• Product integrity cannot be confirmed

Opened products cannot usually be returned.

Products that have been opened, unsealed, used, tampered with, reconstituted, transferred, contaminated or removed from original packaging may not be eligible for return, refund or replacement unless required by law.

Returns may be refused where products are:

• Opened
• Unsealed
• Used
• Tampered with
• Reconstituted
• Transferred to another container
• Contaminated
• Missing labels
• Not in original packaging

R&R Peptides may not be responsible for loss, delay, failed delivery or product compromise caused by incorrect addresses, incomplete delivery information, recipient absence, missed courier attempts or delayed collection.

Buyer responsibility may apply to:

• Wrong address
• Missing postcode
• Incomplete business name
• Incorrect recipient name
• Missed delivery
• Failure to collect from depot or pickup point
• Failure to follow courier instructions
• Leaving a parcel exposed after delivery
• Delay in reporting a delivery issue

Refunds and Replacements Are Assessed Case by Case

Submitting a request does not guarantee a refund, replacement or credit.

Each case is reviewed based on:

• Product type
• Product format
• Delivery status
• Courier evidence
• Photos provided
• Time taken to report the issue
• Whether the product was opened
• Whether storage conditions can be verified
• Whether the issue was caused by customer error, courier issue or R&R Peptides error
• Applicable law

Possible outcomes may include:

• Replacement
• Refund
• Store credit
• Courier claim review
• Refusal of refund or replacement
• Request for further evidence

When Refunds or Replacements May Be Considered

Refunds, replacements or credit may be considered where:

• Wrong item was supplied
• Product was damaged in transit
• Parcel was visibly compromised on arrival
• Delivery issue was caused by courier and reported promptly
• Product became unavailable after payment
• Order was cancelled before dispatch

Each case will still be reviewed individually.

When Refunds or Replacements May Be Refused

Refunds, replacements or credit may be refused where:

• Product has been opened
• Product has been used
• Product has been reconstituted by customer
• Product has been tampered with
• Customer changed their mind after dispatch
• Incorrect address was provided
• Delivery was missed
• Collection was delayed
• Storage conditions are unknown
• Product was exposed to unsuitable conditions
• Product was returned without authorisation
• Human-use, personal-use or prohibited-use request is suspected
• Misuse is suspected
• Evidence is insufficient

Return Authorisation Required

Products must not be returned without written authorisation from R&R Peptides.

Before returning anything, customers must receive:

• Written approval
• Return reference number
• Return instructions
• Packaging instructions
• Product details confirmation

Unauthorised returns may be refused, destroyed, quarantined or returned to sender depending on product condition, safety considerations and applicable policy.

No Returns of Compromised Research Materials

Due to product integrity, temperature sensitivity, documentation-linked batches and safe handling requirements, R&R Peptides may refuse returns of research materials that are unsuitable for return.

Products that are opened, used, tampered with, stored incorrectly, temperature-compromised, missing batch identification or otherwise compromised cannot usually be returned for resale or further research supply.

Research Use Only

All R&R Peptides products are supplied strictly for laboratory research purposes only.

Products are not intended for human or animal consumption, medical use, diagnostic use, therapeutic use, cosmetic use, dietary use or personal use.

R&R Peptides does not provide medical advice, dosage guidance, injection guidance, treatment guidance or human-use protocols.

Need to Report a Delivery or Product Issue?

Contact R&R Peptides within 24 hours of delivery wherever possible.

Please include your order number, product name, batch number, delivery details and clear photographs.